Shipping Policy
At Luxeura Naturals, we want your order to arrive safely and as expected. Please review our shipping information below.
Where We Ship
Luxeura Naturals currently ships to U.S. addresses only. We do not currently offer international shipping.
Order Processing
Orders are typically processed and prepared for shipment within 2–3 business days, excluding weekends and holidays.
Processing time is separate from carrier transit time.
During unusually high order volume or other unexpected circumstances, processing may take slightly longer. If we anticipate a significant delay with your order, we'll contact you.
Shipping Rates
For orders below our free-shipping threshold, shipping rates are calculated at checkout based on your order, destination, and selected shipping service.
Available shipping options, rates, and estimated delivery times will be displayed at checkout before you complete your purchase.
Free Standard Shipping
Orders with a merchandise subtotal of $39 or more after discounts and promotions qualify for free Standard Shipping to eligible U.S. addresses.
Taxes and shipping charges do not count toward the $39 threshold.
Customers who qualify for free Standard Shipping may choose an available expedited shipping option at the applicable rate shown at checkout.
Shipping Methods & Delivery Estimates
Luxeura Naturals currently ships orders through USPS.
Available shipping services and estimated delivery times vary based on your order and destination and will be displayed at checkout.
Carrier delivery estimates begin after your order has been processed and shipped. Delivery estimates are provided by the carrier and are not guaranteed by Luxeura Naturals.
Order Tracking
Once your order ships, you'll automatically receive a shipping confirmation email with your tracking information.
You can use the tracking link in that email to follow your shipment.
Shipping Address Changes
Please review your shipping address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible. If your order has not yet shipped, we'll update the shipping address whenever possible.
Once an order has shipped, we're unable to change its delivery address.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping charges required to resend the order.
If Luxeura makes an addressing or fulfillment error, we'll correct it at no additional cost to you.
If an order is returned as undeliverable despite the customer providing a complete and accurate shipping address, we'll review the circumstances. When the issue resulted from the carrier or Luxeura, we'll resend the order at no additional cost.
Lost Packages in Transit
If tracking indicates that your package has been lost in transit, please contact us so we can assist.
When a package is confirmed lost by the carrier before successful delivery, Luxeura will replace the order at no additional cost to you.
Packages Marked Delivered but Not Received
If tracking shows your package as Delivered but you cannot locate it, please:
- Check around your delivery location, including porches, side doors, mailboxes, parcel lockers, or other areas where the carrier may have left the package.
- Check with household members or neighbors who may have received it.
- Review the carrier's tracking information for additional delivery details.
- Contact the carrier to request additional information or begin an investigation when appropriate.
Luxeura will assist where possible and review the circumstances after reasonable efforts have been made to locate the package.
If the carrier confirms that the package was lost or misdelivered, Luxeura will replace the order at no additional cost.
Once the carrier confirms successful delivery to the correct address, Luxeura is not responsible for theft, loss, or disappearance that occurs after delivery.
Damaged Shipments
If your order arrives damaged, please contact us within 3 days of delivery so we can make it right.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging when applicable.
If a product is damaged in transit, we'll replace the affected product at no additional cost to you, including replacement shipping.
You will not be required to return the damaged product.
For additional information about damaged, defective, or incorrect orders, please see our Refund Policy.
Order Cancellations
If you need to cancel an order before it ships, please contact us as soon as possible.
Orders that have not yet shipped may be canceled for a full refund, including any shipping charges paid.
Once an order has shipped, it can no longer be canceled.
Please see our Refund Policy for additional cancellation and refund information.
Order Verification
In rare cases, we may temporarily hold an order if additional information is needed to verify the order, payment, or shipping details.
If verification is required, we'll contact you using the information provided with your order.
If an order cannot be verified and Luxeura is unable to fulfill it, the order will be fully refunded.
Product Availability
In the rare event that an item becomes unavailable after your order is placed, we'll contact you as soon as possible.
Depending on availability, you may choose to wait for the item, select an available replacement when appropriate, or receive a refund for the unavailable item.
We will not substitute a product without your approval.
Contact Us
For questions about shipping, tracking, delivery, or shipping-address changes, contact us at:
customercare@luxeuranaturals.com
Please include your order number and a brief description of how we can help.