Shipping Policy

At Luxeura Naturals, our goal is to provide a smooth, reliable, and supportive delivery experience from the moment you place your order to the moment it arrives at your door. Please review the details below to understand how we process and ship your products.

Order Processing

All orders are carefully prepared and shipped from our facility within 3–5 business days (excluding weekends and holidays).
Once your order is on its way, you will receive a confirmation email containing your tracking number.

Shipping Methods

We offer multiple delivery options to best meet your needs:

  • Standard Shipping: Estimated delivery within 2–4 business days after dispatch.
  • Express Options: Faster shipping services may be available for an additional fee at checkout.

Delivery estimates are provided by the carrier and may vary based on location, weather, or seasonal volume.

Shipping Rates

Shipping costs are automatically calculated at checkout based on:

  • Destination
  • Order weight
  • Selected shipping method

All shipping fees will be clearly displayed before you complete your purchase.

Customers are responsible for:

  • All shipping costs
  • The risk of loss or damage once the package is accepted by the carrier

Delivery Issues, Lost, or Stolen Packages

Once a package is marked “Delivered” by the carrier, Luxeura Naturals is not responsible for lost or stolen items.

To avoid delivery complications, please ensure:

  • Your shipping address is accurate
  • You provide a safe and secure delivery location

If your package shows “Delivered” but you cannot locate it:

  1. Check with household members or neighbors
  2. Verify delivery details with the carrier
  3. Contact the carrier directly to open an investigation

We will assist where possible, but final resolution is determined by the carrier.

Order Tracking

You may track your shipment at any time using the tracking link provided in your shipping confirmation email.

Thank you for choosing Luxeura Naturals.
We appreciate your trust, and we’re committed to making your experience exceptional from start to finish.