Refund Policy
At Luxeura Naturals, we want you to feel confident trying our products. Please review our refund and resolution policies below.
60-Day Money-Back Guarantee
Your first purchase of each Luxeura product is covered by our 60-Day Money-Back Guarantee when purchased directly through LuxeuraNaturals.com.
If you try a Luxeura product for the first time and it isn't right for you, contact us within 60 days of delivery. We'll be happy to help make it right, including offering an exchange. If you prefer a refund, we'll refund the product purchase price you actually paid after any discounts or promotions.
The guarantee covers the full quantity of that product included in your qualifying first purchase, including bundles or multiple units of the same product.
No product return is required.
Original shipping charges are non-refundable under the 60-Day Money-Back Guarantee.
The guarantee is intended to give customers confidence when trying a Luxeura product for the first time. Repeat purchases of a product previously purchased are not covered by the guarantee.
No Product Returns
For health, hygiene, and product-integrity reasons, we do not accept product returns.
If your purchase qualifies for our 60-Day Money-Back Guarantee, an exchange, replacement, or another approved resolution, you will not be required to send the product back to us.
Exchanges Under Our Guarantee
If a product you're trying for the first time isn't the right fit, we're happy to help you find another Luxeura product to try.
For an approved exchange under our 60-Day Money-Back Guarantee, Luxeura will cover the shipping cost of sending the replacement product.
You are not required to accept an exchange. If you prefer a refund for an eligible purchase, just let us know.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery so we can make it right.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging when applicable.
If a product arrives damaged, our standard resolution is to replace the affected product at no additional cost to you, including replacement shipping.
If you receive an incorrect item, we'll send the product you originally ordered at no additional cost to you. You will not be required to return the incorrect item.
When replacement isn't practical, we'll work with you on an appropriate resolution.
Product or Packaging Defects
If you discover a product or packaging defect after opening or using your product, please contact us when the issue is discovered.
If the issue is attributable to Luxeura, we'll replace the affected product at no additional cost to you.
We may request photos or other information when appropriate so we can understand the issue and help resolve it. You will not be required to return the affected product.
Damaged, defective, or incorrect product claims are handled separately from our 60-Day Money-Back Guarantee and do not count as use of the guarantee.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
We'll gladly cancel and fully refund an order that has not yet shipped. Once an order has shipped, it can no longer be canceled.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before placing your order.
Luxeura is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.
If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for any additional shipping charges required to resend the order.
If Luxeura makes an addressing or fulfillment error, we'll correct it at no additional cost to you.
Lost, Stolen, or Delivered Packages
Shipping and carrier-related issues, including packages marked delivered by the carrier but reported missing, are handled according to our Shipping Policy.
We'll do our best to assist with carrier-related concerns and provide any available information that may help locate your package.
Guarantee Misuse
Our 60-Day Money-Back Guarantee is designed to give customers confidence when trying a Luxeura product for the first time.
Luxeura reserves the right to limit or decline guarantee claims in cases of suspected fraud, repeated misuse of the guarantee, or purchases intended for resale.
This provision does not affect ordinary first-time product dissatisfaction covered by our guarantee.
Contact Us
For assistance with our 60-Day Money-Back Guarantee, an exchange, damaged or incorrect order, product defect, or order cancellation, contact us at:
customercare@luxeuranaturals.com
Please include your order number and a brief description of how we can help.